Legal
Terms of service
Effective September 29, 2026. Draft pending legal review.
Booking and confirmation
Submitting a request costs nothing and creates no obligation. A visit exists only after we confirm it with you by phone, including the rate, the address, and the arrival expectation. Priority arrival times are dispatch targets subject to technician availability, location, and operating hours; they are not guaranteed appointment times.
Rates and payment
Visits are billed hourly at the rate agreed on the confirmation call. Parts are quoted separately and installed only with your approval. Payment is due at completion of the visit. No payment is collected on this website.
Cancellation
You may cancel or reschedule any visit that has not started, at no charge. Please tell us as early as you can so the slot can go to another household.
Data and equipment
Work on failing hardware and data carries inherent risk. We take reasonable care, explain risky steps before performing them, and recommend backups before invasive work. Where a drive is already failing, recovery is never guaranteed, and we will say so rather than promise otherwise.
Honest limits
Some repairs need parts ordered for a second visit, and some failures need specialist labs. When a job is beyond a house call, we tell you and help you choose the next step. We do not charge for work we cannot perform.
Company
Five Star Home Tech is the residential service of NodesUnlimited. Questions about these terms can be sent through the contact page.