The problem this solves
A new computer is only exciting until you face hours of updates, account setup, printer drivers, and the question of how to move ten years of photos off the old machine safely.
Who it is for: Anyone replacing a computer, setting up a first machine for a family member, or switching between Windows and Mac.
What the technician actually does
- Completes initial setup, updates, and account configuration
- Transfers documents, photos, music, and mail data from the old machine
- Reconnects printers, scanners, and other peripherals
- Sets up email, cloud storage, and backups
- Removes preinstalled trial software you did not ask for
- Walks you through what changed if you switched platforms
What to expect
- Both machines working side by side during transfer; nothing is deleted from the old computer without your OK
- Large photo and video libraries can extend transfer time; we set expectations up front
- You drive the final check: your files, your printer, your email, all verified before we leave
After you request a visit: We ask about your old machine's age and condition on the confirmation call so the technician brings the right transfer gear.
Before the visit
- Have both the old and new computers available
- Gather account passwords: computer, email, Apple or Microsoft account, Wi-Fi
- Decide what you want moved and what can be left behind