The problem this solves
A settings question, a software hiccup, or a follow-up from a previous visit that does not justify a technician driving to your door. Remote sessions solve the small stuff fast.
Who it is for: Existing customers needing follow-up help, and anyone with a software-only issue on a machine that still boots and reaches the internet.
What the technician actually does
- Connects through a secure, consent-based remote session you can watch and end at any time
- Fixes software issues, settings, email problems, and update failures
- Walks you through anything you want to learn to do yourself
- Escalates to an onsite visit when the problem turns out to be hardware
What to expect
- You see everything the technician does on your screen
- Sessions are billed by time; small problems cost small amounts
- Hardware problems cannot be fixed remotely; we will convert to a house call when needed
After you request a visit: We schedule a session time and send connection instructions; nothing is installed without your consent on the call.
Before the visit
- The machine must boot and reach the internet
- Be at the computer during the session